A little support.

Questions, a puzzle that feels stuck, or help with your data? Get in touch.

For account-specific help, include your Account ID from Words Grove: Solitaire → Settings. Never send passwords, payment details or identity documents.

Common questions

Where is my Account ID?

Open Words Grove: Solitaire → Settings → Your account. Select “Copy account ID.” Connecting Google uses the ID for that Words Grove: Solitaire account. An offline ID can change after clearing app data or reinstalling.

Does Words Grove: Solitaire need the internet?

The puzzles work offline. Cloud progress, analytics, advertising and website deletion requests use an internet connection.

Can I restore progress on another device?

Yes. In Settings, connect Google and let a cloud save finish. On another device, connect the same Google account and choose your cloud progress. Campaign levels, Journey progress, the current daily streak and coins are restored; unfinished deals stay only on the device where they were played. Coin balances are not added together.

How can I delete my data?

Use Settings → Delete account and data in the app, or submit a request on our account deletion page. You can request help even if you no longer have the app.

I’m on an older app version and can’t find an ID.

Update while keeping the same installation. If that is not possible, explain it in your request. An anonymous cloud profile cannot always be located without its identifier.